Guarantees

A 5 year guarantee is included on all TVs at UK TVs Direct. Just look out for the 5 year guarantee logo. The guarantee includes:

Protection against mechanical or electrical breakdown
We’ll fix it or replace it

WHAT’S INCLUDED

  • In the event of a mechanical or electrical breakdown, we will provide a repair service. Your product will be repaired as many times as necessary without charge, up to the cost of the original purchase price paid for the product
  • If the fault with your TV cannot be fixed over the phone when you call, we will discuss with you available time slots for us to visit
  • If the product cannot be repaired, we will replace it with a TV of equivalent specification. If we don’t have an equivalent product, we’ll discuss an alternative solution with you and we’ll always do our best to make sure that you are satisfied with the outcome

WHAT’S NOT INCLUDED

  • Damage due to mishap
  • Protection for TVs if used for business

HOW DO I GET IT

You will receive your guarantee confirmation along with your order delivery and via email.